Privacy Policy

Privacy Policy

Introduction

Welcome to https://post-repair-follow-up.collision-talk.com (hereafter referred to as “our website” or “we”). We are committed to maintaining a transparent and secure online environment for our users, ensuring their privacy is protected at all times. This Privacy Policy details the measures we take to safeguard your personal information and outlines our data handling practices in compliance with various global privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) of the European Union (EU)
  • General Data Protection Law (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
  • Colorado Privacy Act (CPA)
  • Utah Consumer Privacy Act (UCPA)
  • Connecticut Personal Data Protection Act (CTDPA)
  • Virginia Consumer Data Protection Act (VCDPA)
  • Protection of Personal Information Act (POPIA) of South Africa

Scope

This policy covers all aspects of our website, applications, services, and products offered under the domain https://post-repair-follow-up.collision-talk.com. Please note that this Privacy Policy does not extend to third-party platforms, applications, or services accessed through links on our site. These external entities have their own privacy policies, which we encourage you to review before using their services.

Processing Activities

This policy outlines the practices for personal data processing when:

  1. Using Our Services: When you utilize our applications and services as an authorized user, we collect and process your information to provide these services effectively.
  2. Visiting Our Websites: Your interaction with our websites linked to this Privacy Policy falls under our data collection and processing guidelines.
  3. Communication: Any communication initiated by us, including emails, calls, or text messages, is governed by this policy.

Personal Data Collection

We gather various types of personal information for different purposes:

  • Account Details: Names, usernames, email addresses, and passwords required for user accounts.
  • Payment Information: Credit/debit card details, billing addresses, and transaction histories for processing payments.
  • Financial Data: Banking information, income details, and financial records related to transactions.
  • Purchase Information: Items purchased, purchase dates, quantities, and associated costs.
  • Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile phone numbers for service delivery and analytics.
  • Location Data: Geographical coordinates and location services data when you use our location-based services.
  • Feedback and Reviews: Comments, ratings, and reviews you provide to enhance our services.
  • Social Media Information: Details from social media platforms when users choose to log in via these accounts.
  • Product Information: Preferences, choices, and interactions with our products to personalize user experiences.

We collect this data through direct user input, online forms, surveys, and automated tracking technologies on our websites and applications.

Cookies

Our website employs cookies to improve your browsing experience and gather analytics:

  • Strictly Necessary Cookies: Essential for navigating our site and ensuring basic functionalities.
  • Preference Cookies: Remembering user preferences for a personalized experience.
  • Analytics Cookies: Tracking anonymous data to understand user behavior and improve our services.

Users can manage non-essential cookies through our Cookie Manager, providing control over their browsing experience.

Retention and Deletion

We retain personal data based on legal requirements and the purpose of its collection:

  • Data related to account activities and transactions is retained for as long as necessary to fulfill commercial purposes or comply with legal obligations.
  • Once the data is no longer required, it is securely deleted or anonymized in accordance with our data retention policies.

Security Measures

To protect your personal information, we implement robust security protocols:

  • Encryption: Data is encrypted during transmission and at rest to ensure secure storage and transfer.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict privacy standards to process data on our behalf.
  • Access Controls: Strict access controls are in place to restrict unauthorized personnel from accessing sensitive data.

Children’s Privacy

We do not intentionally collect or solicit personal information from children under the age of 18. If we learn that we have collected such data, we will take steps to promptly delete it and notify the relevant parties.

Your Rights

Depending on your location, you are entitled to various rights regarding your personal data:

  • Access, rectification, or erasure of your information.
  • Restriction or object to the processing of your data.
  • Request data portability.
  • Object to direct marketing efforts.
  • File appeals or complaints with our privacy team.
  • Withdraw consent at any time.

To exercise these rights or have any data-related queries, please contact us using the details provided below.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage users to review this policy periodically for any modifications.

Contact Information

For any questions, requests for unsubscribe, or data privacy inquiries, please contact us: